Case Study: How 1919 Market Street Reduced Security Incidents by 60%

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About The Company

FPI Management is one of the largest property management organizations in the country, formed through its recent merger with Asset Living. Asset Living is the number two property management company in the world for third-party management, with properties throughout the entire US. 1919 Market Street is located in West Oakland, California, and is one of the properties in the portfolio.

Kelly Mele has been with FPI / Asset Living for about six years and oversees 1919 Market Street as a Regional Property Manager.

The Challenge

The property had solid camera coverage across entry points, common areas, and the perimeter. On paper, it was well-equipped. In practice, the cameras were doing what most multifamily camera systems do, which is recording footage that nobody reviewed until something had already gone wrong.

The pattern looked like this:

• Attempted break-ins, with people actively manipulating entry doors to gain unauthorized access. By the time anyone noticed, the damage was already done or the person was already inside.
• Late visibility into serious incidents. Kelly often learned about police, fire, or ambulance presence on the property after the moment to act had passed.
• Unusual activity going completely unaddressed. People were carrying furniture off the property, a clear sign of illegal dumping. The cameras saw it. Nobody was watching.

The Solution

Hakimo deployed its AI powered monitoring system on top of the property’s existing camera infrastructure, eliminating the need for additional hardware or high per camera monitoring costs.

The platform provided real time alerts for suspicious activity, including unauthorized access attempts and abnormal behaviors such as potential dumping. Teams could also define specific parameters to flag what matters most to them, making monitoring more targeted and efficient.

Hakimo SOC team also coordinated directly with security patrols and local authorities when needed, while delivering detailed incident reports with full video context for internal visibility.

‍The Results

Within the first few weeks, the property experienced an estimated 60% reduction in incidents.

At the same time, the team reduced reliance on expensive traditional monitoring models. By shifting to an AI driven approach, they avoided spending hundreds of dollars per camera while still achieving better coverage and faster response times.

Kelly mentions, "One of like the key things that I always talk about is the fact that it's cost-saving, that I'm not spending hundreds of dollars per camera for, live monitoring."

Real time alerts ensured complete visibility into on site activity, including emergency response situations involving police, fire department, and medical services.

The ability to monitor specific behaviors, such as illegal dumping, further improved operational efficiency and reduced unnecessary manual oversight. Most importantly, the property saw a noticeable improvement in how safe residents felt within the community.

‍Key Takeaway

1919 Market Street didn't add cameras, headcount, or a six-figure monitoring contract. It added intelligence to the system it already had, and cut incidents by 60% in a few weeks. That's the model multifamily security has been waiting for: proactive coverage that works on existing infrastructure, scales across a portfolio, and gives property teams their nights back.