About Hakimo

For decades, physical security has remained largely unchanged - reliant on outdated surveillance systems, costly manual monitoring, and reactive approaches that often fail when it matters most. While cybersecurity has rapidly evolved with cutting-edge AI and automation, physical security has lagged behind, leaving businesses vulnerable to threats that could have been prevented.

Hakimo was founded with a bold vision: to bring cybersecurity-grade intelligence to physical security. Our journey began when Stanford AI researchers Sam Joseph and Sagar Honnungar saw an opportunity to revolutionize security operations using the latest advancements in artificial intelligence. Instead of merely solving individual security problems, we set out to redefine security as a whole - creating a truly proactive, AI-powered system that goes beyond traditional surveillance and delivers end-to-end site protection.

Hakimo’s Customer Success team handles everything from implementation and onboarding of our systems to ongoing relationship management and support. We pride ourselves on delivering exceptional service to our customers and maintaining high standards in everything we do.

Reporting to Hakimo’s Head of Customer Success, we are looking for a Customer Experience Associate to help elevate our service delivery to our customers. This is a unique opportunity to make a meaningful impact on Hakimo’s current and future customers!

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This is a fully remote position, so exemplary time management skills, the ability to manage multiple tasks at once, critical thinking, a desire to solve customer problems, and effective communication throughout the customer experience are all key components to being successful in the role.

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How you’ll make an impact:

• Become an expert on all things Hakimo, serving as a valuable resource for current and prospective customers alike
• Provide quick, friendly, and high quality assistance to all customer types via phone, live chat, and email
• Partner with the teams across the company to tactfully resolve escalated situations
• Make recommendations to the Hakimo product to magnify your impact and drive change across the company
• Contribute to the Hakimo resources to help reduce the need for customers to contact us in the first place
• Manage outbound outreach for hardware issues and project manage through to resolution
• Assist customers with basic hardware installations in real-time
• Assist with some onboarding and implementation project management
• Other customer-impacting projects that will inevitably arise at a fast-growing startup

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We’re looking for people who:

• Have demonstrated excellence in customer-facing roles for 2+ years 
• Are comfortable supporting customers through a variety of contact channels, including phone, chat, and/or email
• Have excellent written and verbal communication skills
• Have experience troubleshooting technical software (hardware would be an added bonus!) and finding creative solutions 
• Embrace change and know how to maneuver around challenges and ambiguity
• Have the ability to work independently, prioritize and manage multiple tasks, and clearly communicate necessary information to customers and internal teams
• Can provide clear examples of delivering exceptional customer service while working efficiently

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Why Hakimo?

• Deliver world-class customer service that helps properties be safe and secure
• Work alongside a passionate, mission-driven team that values integrity, learning, and innovation and above all, being good human beings
• Professional Growth: As our first Customer Experience Associate, you will work closely with leaders throughout the organization, gaining exposure to strategic decision-making at the highest level

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How to apply:

Please mention the job title and your name in the subject line and submit your resume to careers@hakimo.ai

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