About Hakimo

For decades, physical security has remained largely unchanged - reliant on outdated surveillance systems, costly manual monitoring, and reactive approaches that often fail when it matters most. While cybersecurity has rapidly evolved with cutting-edge AI and automation, physical security has lagged behind, leaving businesses vulnerable to threats that could have been prevented.

Hakimo was founded with a bold vision: to bring cybersecurity-grade intelligence to physical security. Our journey began when Stanford AI researchers Sam Joseph and Sagar Honnungar saw an opportunity to revolutionize security operations using the latest advancements in artificial intelligence. Instead of merely solving individual security problems, we set out to redefine security as a whole - creating a truly proactive, AI-powered system that goes beyond traditional surveillance and delivers end-to-end site protection.

Hakimo’s Customer Success team handles everything from implementation and onboarding of our systems to ongoing relationship management and support. We pride ourselves on delivering exceptional service to our customers and maintaining high standards in everything we do.

Reporting to Hakimo’s Head of Customer Success, we are looking for a Customer Success Manager to help elevate our service delivery to our customers. This is a unique opportunity to make a meaningful impact on Hakimo’s current and future customers!

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This is a fully remote position, so exemplary time management skills, the ability to manage multiple tasks at once, critical thinking, a desire to solve customer problems, and effective communication throughout the customer experience are all key components to being successful in the role.

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The Role

We are looking for a Customer Success Manager (CSM) to join our fast-growing team and partner with our customers throughout their lifecycle. You will be one of the first two CSMs at Hakimo, working closely with leadership and cross-functional teams (Operations, Engineering, and Sales) to shape our Customer Success motion. This is a rare opportunity to join early, influence our playbooks and tools, and directly impact how Hakimo delivers value to its customers.

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How you’ll make an impact:

• Own Customer Relationships: Serve as the trusted advisor for a portfolio of customers, ensuring adoption, retention, and growth.
• Drive Value Delivery: Understand customer goals, design success plans, and track metrics that matter most to them.
• Onboarding & Training: Lead onboarding calls, configure workflows, and train customer teams to get the most out of Hakimo.
• Issue Management: Proactively monitor customer health (including camera downtime, workflow adoption, etc.) and coordinate with internal teams to resolve issues quickly.
• Advocacy & Feedback: Act as the customer’s voice internally, sharing feedback with Product, Ops, and Engineering to influence roadmap and improvements.
• Process Building: Help refine and scale SOPs, outreach cadences, and reporting processes as we expand our CS team.
• Collaboration: Partner with Sales on expansion opportunities and with Operations on deployments and escalations.

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What We’re Looking For

• 4+ years in a Customer Success, Account Management, or related customer-facing role (startup and/or SaaS experience strongly preferred)
• Exceptional communication and relationship-building skills, with the ability to engage frontline staff through to executives
• Strong organizational skills, with comfort managing multiple customers and priorities in a fast-paced environment
• A proactive, problem-solving mindset—able to anticipate customer needs and take initiative
• Experience with security operations, SaaS tools, or AI-driven products is a plus, but not required
• Excitement about working in an early-stage startup where responsibilities are broad and opportunities are endless

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Why Hakimo?

• Deliver world-class customer service that helps properties be safe and secure
• Work alongside a passionate, mission-driven team that values integrity, learning, innovation. and above all, being good human beings
• Professional Growth: As an early employee, you will work closely with leaders throughout the organization, gaining exposure to strategic decision-making at the highest level
• Competitive salary, benefits, and early-stage equity

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How to apply:

Please mention the job title and your name in the subject line and submit your resume to careers@hakimo.ai