Head of SOC/Monitoring Operations

Bengaluru, India | Full-Time | Hybrid role (3/4 days in office)

Who We Are

Hakimo's AI-powered security agent delivers real-time threat detection, proactive deterrence, and seamless monitoring to safeguard businesses around the clock. Hakimo was founded with a bold vision: to bring cybersecurity-grade intelligence to physical security.

Our mission is to revolutionize the security industry with AI-powered monitoring tools and services, creating a future where security is proactive, intelligent, and seamlessly integrated—eliminating threats before they escalate and ensuring complete end-to-end protection for businesses everywhere.

About the Role

Hakimo is seeking a proven operational leader to scale, inspire, and drive our Security Operations Center (SOC) and global monitoring footprint. As Head of SOC & Monitoring Operations, you will hold a high-visibility leadership role overseeing a multi-tiered organization of managers, team leads, and operators.

We are looking for an exceptional people leader with strong operational presence, someone who excels at motivating large teams, fostering a high-performance culture, and managing complex internal and client relationships. You will balance business strategy with deep technical rigor, driving continuous improvement. You will join a team of highly motivated individuals delivering impactful results for the company using the latest cutting-edge computer vision AI technology.

What You'll Do

Strategic People Leadership & Team Development

Build, lead, and mentor a multi-tiered organization of SOC Managers, Team Leads, and Operators across direct and partner Command Centers.
Drive a high-performance, accountable culture by establishing continuous coaching frameworks, clear career progression pathways, and ongoing skills development.
Set operational standards, refine standard operating procedures (SOPs), and ensure full organizational alignment across 24/7 rotational shifts.

Operational & Business Execution

Serve as the single point of operational accountability for global monitoring operations, driving strict SLA compliance, incident response performance, and high-quality service delivery.
Define, track, and optimize operational metrics and daily Quality Assurance (QA) frameworks to elevate operator performance across direct teams and partner GSOC ecosystems.
Own key client retention outcomes by leading operational reviews, serving as an escalation point for enterprise accounts, and resolving complex operational challenges.

Crisis Governance & External Stakeholder Management

Command crisis-level incident responses, establishing decisive escalation paths and coordinating with internal teams, customer C-suites, emergency services, and law enforcement agencies.
Manage executive communication streams during critical incidents, ensuring clear, timely, and professional updates to all external and internal leadership.
Lead cross-functional alignment with partner GSOCs to maintain real-time issue resolution, seamless reporting, and high operational efficiency.

AI Operations & Technology Integration

Partner directly with Product and Engineering leadership to translate field operational insights into actionable feedback for Hakimo's computer vision AI engine.
Oversee system reliability and platform issue resolution within the SOC, driving operational improvements to maximize platform performance and uptime.
Ensure strict governance of client operational data, compliance standards, reporting accuracy, and site assessment documentation.

What You'll Bring

Bachelor's degree in Engineering, Security Management, Business Administration, or a related field (Master's preferred). Prior experience with law enforcement, government agencies, or regulatory bodies is a strong plus.
15–20+ years of overall experience, with at least 5–8+ years in senior leadership running SOCs, Command Centers, or high-volume 24/7 operational environments with managing a team of at least 50+ members.
Proven track record of leading, scaling multi-tiered teams, and managing complex direct, hybrid, or partner/vendor operational ecosystems.
Exceptional people management skills, with a demonstrated ability to inspire teams, build high-performance cultures and handle complex performance dynamics. Able to hire and retain people for business continuity.
High-impact communication and stakeholder presence, comfortable interfacing directly with enterprise client C-suites, partner executives, emergency responders, and law enforcement agencies.
Deep operational acumen, with expertise in establishing SLAs, quality assurance metrics, and continuous process improvements to drive performance.
Domain and technical mastery in physical security operations, surveillance systems, incident response, and integrating AI/automation tools into human workflows.
Decisive crisis governance, maintaining composure and executing sound judgement under high-pressure, critical incident scenarios.
Proactive, self-starter mindset, with the flexibility to adapt to US-centric schedules and staggered shift patterns as per business needs.