Senior Security Analyst - SOC

Who We Are

At Hakimo, we are transforming the physical security industry with AI-powered solutions that help organizations seamlessly monitor, manage, and respond to security events. Our platform combines advanced machine learning and analytics to modernize traditional security operations into intelligent, proactive systems.

Backed by $32M in total funding from leading investors, Hakimo has tripled its customer base across multifamily apartments, car dealerships, construction sites, and Fortune 500 enterprises.

About the Role

Hakimo is seeking a Senior Security Analyst – SOC to strengthen real-time monitoring of enterprise surveillance systems, physical access controls, and perimeter defense alarms for US-based clients.

In this role, you will handle complex, high-priority alarms, guide and mentor Security Analysts, maintain incident documentation quality, and act as shift-in-charge when the SOC Team Lead is unavailable.

What You'll Do

Advanced Monitoring & Alarm Handling

• Monitor live video feeds, AI-generated alerts, access control events, and perimeter alarms across multiple client sites.
• Investigate complex, high-priority, and ambiguous alarms before escalation.
• Conduct targeted video patrols and monitor high-risk sites during critical hours.
• Identify recurring false alarms, suspicious patterns, and site-specific risks.
• Escalate critical incidents to the Team Lead or SOC Manager in real time.

Incident Response & Escalation

• Act as the first point of escalation for unauthorized intrusions, duress alarms, perimeter breaches, safety hazards, and medical emergencies.
• Coordinate responses with client contacts, on-ground security guards, and local authorities according to site-specific SOPs.
• Communicate professionally with US police dispatchers and client contacts during live incidents.
• Provide live camera tracking to support on-ground teams and law enforcement.
• Prepare accurate incident reports and review reports drafted by Security Analysts.

Systems, Evidence & Documentation

• Retrieve, bookmark, and export video footage for client requests, investigations, and law enforcement requirements while maintaining the chain of custody.
• Perform shift-level health checks across Video Management Systems (VMS), camera feeds, and access control platforms.
• Track technical faults and coordinate with internal teams or client integrators until resolution.
• Maintain accurate shift logs, alarm records, and handover notes.

Mentoring, Quality & Shift Support

• Coach Security Analysts on SOPs, alarm-handling procedures, and escalation decisions.
• Assist with onboarding and on-the-job training for new analysts.
• Support quality checks for alarm acknowledgment times, escalation accuracy, and report quality.
• Act as shift-in-charge when the Team Lead is unavailable.
• Recommend improvements to SOPs and monitoring workflows.

What You'll Bring

• 2–5 years of hands-on experience in a Physical SOC, Command and Control Center, Alarm Monitoring Center, or Remote Video Monitoring environment.
• Experience independently handling security incidents and escalations.
• Working knowledge of enterprise Video Management Systems (VMS) and video analytics alerts.
• Familiarity with Physical Access Control Systems (PACS), such as LenelS2 or Software House (C·CURE).
• Understanding of AI video analytics, including perimeter tripwires, loitering detection, license plate recognition (LPR), and person/vehicle detection.
• Excellent written and spoken English communication skills. Experience working with US clients or emergency services is an advantage.
• Strong incident reporting skills and familiarity with incident management or ticketing platforms.
• Sound judgment, composure under pressure, and the ability to make timely decisions.
• Ability to handle confidential information responsibly.
• Willingness to work rotational shifts, including nights, weekends, holidays, and rotational week-offs as part of a 24/7 SOC operation.
• A bachelor's degree in any discipline. Qualifications in Security Management, Criminal Justice, Emergency Management, or a related field are preferred.

What We Offer

• Competitive salary with applicable allowances.
• Health plans comparable to those offered by large SaaS companies.
• A clear career progression path toward the SOC Team Lead role.
• The opportunity to build a career with an AI-first physical security product.