If your cameras have speakers, an automated or live talk-down alerts the person that they're on camera. If they stay after the talk-down, the Hakimo SOC team escalates, dispatches on-site security or police, and saves the clip for your records.

You set the monitoring hours and zones for each mailroom, so routine deliveries and pickups during those hours don’t trigger a response. When the AI flags an entry, a live operator reviews the video before taking any action, so a delivery driver dropping off packages or a resident collecting one isn’t treated as an intruder.

At minimum, you need one camera at the mailroom entrance. A second camera on the shelves shows who handled which package. Hakimo works with the cameras you already have, and the free assessment shows where your coverage has gaps.

Yes. With Hakimo’s Facial Recognition add-on, you can add a person from a past incident to a watchlist. If they show up on your cameras again, Hakimo flags them right away, and a live operator verifies the match before responding. Your team can stop a known offender at the door instead of finding out after packages go missing. Facial Recognition is available where permitted by local law.

A package thief in your mailroom is a non-resident who got inside your building. Hakimo stops the theft while it is happening and removes that person before the incident grows into a break-in or a confrontation with a resident. Every verified incident is logged with video evidence and response actions. That gives your team a documented record of how each security event was handled, for resident disputes, insurer questions and claims.