Case Study: How Tangram Group Improved Residential Security with AI Driven Threat Detection

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About the Company

Tangram Group specializes in affordable housing management, bringing creativity, collaboration, and deep industry expertise to one of real estate's most complex sectors. With a portfolio of residential properties in New York City, Tangram is committed to delivering sustainable, impactful solutions for residents while navigating the unique operational and safety challenges that come with managing affordable housing communities.

The Challenge

Tangram's security operations were under significant strain. Guards on the ground were facing dangerous, high pressure situations including confrontations with drug dealers, recurring unauthorized entries from squatters and banned individuals, and persistent threats to resident safety. Incident reporting was entirely manual, with guards spending hours reviewing footage by hand and writing reports, leaving room for critical details to fall through the cracks.

Like many property operators, Tangram had grown frustrated with security solutions that only helped document failures after the fact. What they needed was a system capable of intervening before a guard failed a standard operating procedure, before an unauthorized person reached an upper floor, and before a situation escalated beyond control. Reactive documentation was no longer enough.

The Solution

Hakimo partnered with Tangram to deploy its AI driven security platform across their New York City properties. Hakimo's system brought real time threat detection to the forefront of Tangram's operations, capable of identifying weapons, detecting physical altercations as they unfolded, and flagging atypical behaviors such as drug dealing, tailgating, intrusion, and suspicious door activity.

Rather than asking guards to manually monitor every camera feed, Hakimo's AI automatically identified incidents, clipped relevant footage, added timestamps, and delivered instant alerts via text and email directly to guards and management. This gave Tangram's team actionable intelligence in seconds, empowering them to respond proactively rather than react after the fact.

The Results

The impact was felt immediately as response times that had previously stretched to hours or even days were reduced to seconds. Real time incident reporting brought full operational clarity, eliminating the confusion that had often surrounded emergency service visits. Staff no longer needed to spend hours scrolling through footage to locate a ten second incident. Hakimo surfaced it, clipped it, and delivered it automatically.

In one striking example, Hakimo detected what appeared to be a firearm inside an elevator at a Manhattan property within three seconds of the object appearing on camera. Vincent Favata, Tangram's Operations and Facilities Management Leader, received an immediate alert while attending an off site conference. Upon review, the object was identified as a cigarette lighter, but the speed and accuracy of the detection demonstrated exactly the kind of proactive capability Tangram had been searching for.

Key Takeaway

For affordable housing operators like Tangram, where resident wellbeing is the core mission, security technology must do more than record what went wrong. Hakimo delivered the proactive intervention layer that Tangram needed, transforming their security posture from reactive and manual to intelligent and anticipatory. By embracing AI driven technology, Tangram moved beyond guard focused solutions and gained the visibility, speed, and confidence to protect their residents before incidents escalate.