COTW

Dynamic Talkdowns - A Second Line of Defense

In this week’s video, a suspicious individual hopped the fence into a customer’s parking lot—object in hand—potentially posing a real threat to the vehicles on-site. When our system’s default talkdown notified him that he was under surveillance, he assumed it was just an automatic recording and tried hiding in a different part of the lot. That’s when our operator stepped in with a personalized talkdown, specifically addressing him as the person in the lot, warning that he was being recorded and that the police would be called if he didn’t leave. This tailored intervention immediately prompted the intruder to flee the property—proving yet again that Hakimo goes above and beyond when it comes to safeguarding our customers.

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